This is how you proceed when returning items:

1. If you suspect a technical defect with your vest, please check the following before returning it:

• Fully charge the battery.
• Turn the battery ON. The battery will only supply power when it is turned ON.
• Check that the plug in the battery pocket is properly inserted in the USB-C port of the battery.
• Do not use the plug in the breast pocket for heating purposes (only to charge mobile phones).
• Now press the button on your vest and set to maximum heat (red).
• Put a jacket over the vest to test, this way you will notice faster if the heater is working.

You don't have a technical problem, or the vest still doesn't work? Then read on.

2. You have ordered directly from Amazon? Then read through the information about your return here:

3. You have ordered via our website? Then please proceed as follows:

Please fill it out and enclose it inside the package.

Then please send the package to: