Terms of service

(as of September 2022)

1. scope of application
For all deliveries of VISIONA Investments S.a.r.l., Luxembourg (hereinafter VISIONA) to consumers these General Terms and Conditions (GTC) apply. A consumer is any natural person who enters into a legal transaction for a purpose that is predominantly neither commercial nor self-employed.

2. contracting party
The contract of sale is concluded with VISIONA, 1 Rue Louvigny, 1946 Luxembourg, Luxembourg, represented by its managing director Christian Geltenpoth.

3. conclusion of contract
The presentation of the products in the online store does not constitute a legally binding offer, but only an invitation to order. By clicking the button [Buy/order with costs] you place a binding order for the goods listed on the order page. Your purchase contract is concluded when we accept your order by sending an order confirmation by e-mail immediately after receiving your order.

4. right of withdrawal
If you are a consumer (i.e. a natural person who places the order for a purpose that cannot be attributed to your commercial or independent professional activity), you have a right of withdrawal in accordance with the statutory provisions. If you, as a consumer, make use of your right of revocation pursuant to Section 4, you shall bear the regular costs of the return shipment. In all other respects, the right of revocation shall be governed by the provisions set forth in detail in the following

Right of withdrawal
If you are a consumer (i.e. a natural person who places the order for a purpose that cannot be attributed to your commercial or independent professional activity), you have a right of revocation in accordance with the statutory provisions. If you, as a consumer, make use of your right of revocation pursuant to Section 4, you shall bear the regular costs of the return shipment. In all other respects, the right of revocation shall be governed by the provisions set forth in detail in the following: 

- Cancellation policy¹ -
Right of withdrawal
You have the right to cancel this contract within fourteen days without giving any reason.
The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods.

To exercise your right of withdrawal, you must inform us [insert name of the entrepreneur, address, telephone number and e-mail address] by means of a clear statement (e.g. a letter sent by post or an e-mail) of your decision to withdraw from this contract. You can use the attached model withdrawal form, which is not mandatory. You can also fill out and submit the model withdrawal form or another clear declaration electronically on our website (insert internet address). If you make use of this option, we will send you a confirmation of receipt of such revocation without delay (e.g. by e-mail).

To comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the expiry of the revocation period.

Consequences of the revocation
If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us or to (insert here the name and address of the person authorized by you to receive the goods, if applicable) without undue delay and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.

You shall bear the direct costs of returning the goods.

You will only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods.

- End of the cancellation policy -
(¹ This cancellation policy is valid from 01.10.2022. It does not apply to the separate delivery of goods).

5. prices and shipping costs
The prices stated on the product pages include the statutory value added tax and other price components.
In addition to the stated prices, we charge the stated costs per order for delivery. The shipping costs are clearly communicated to you on the product pages, in the shopping cart system and on the order page. Further taxes or costs do not apply. 

6. delivery
Delivery is made by a shipping service provider. The delivery time is up to 7 working days. We point out any deviating delivery times on the respective product page.

7. payment
Payment is made via the options listed on the website.

8. retention of title
The goods remain our property until full payment has been made.

9. dispute resolution
The EU Commission has created an Internet platform for online dispute resolution. The platform serves as a contact point for the out-of-court settlement of disputes concerning contractual obligations arising from online purchase contracts. More information is available at the following link: http://ec.europa.eu/consumers/odr. We are neither willing nor obliged to participate in a dispute resolution procedure before a consumer arbitration board.

(Note: the legal texts on this page are translated into English using Google DeepL.)